o9bet Terms and Conditions

o9bet (hereinafter referred to as "we", "our", or "the platform") is an online gaming service provider that offers casino games, sports betting, and live gaming experiences for users in Bangladesh.

These Terms and Conditions ("Terms") form a legal agreement governing access to and use of the o9bet platform. By registering on our website or using our services, you are considered to have fully agreed to these Terms.

These Terms will be interpreted in accordance with the laws and regulations applicable in Bangladesh. Should any dispute arise, both parties will attempt to resolve it through mutual discussion.

To enjoy the full services on the o9bet platform, opening a personal account is required. All information provided at the time of registration must be truthful, accurate, and complete.

2.1 Registration Requirements

• Each individual may open only one account. Opening multiple accounts is strictly prohibited.
• The name, address, and contact information provided at registration must be accurate.
• The account is for personal use only — it may not be operated on behalf of or in the interest of any third party.
• If any information provided at registration changes, you must notify us immediately.

2.2 Identity Verification (KYC)

We reserve the right to verify a user's identity at any time. Government-issued identification, proof of address, or other documents may be requested for verification. Withdrawals may be temporarily held until verification is complete.

The following eligibility requirements must be met to use our platform:

• You must be at least 21 years of age.
• You must be a legal resident or citizen of Bangladesh.
• You must ensure that participating in online gaming is not prohibited under your local laws.
• You must ensure that your account has not previously been closed or banned by o9bet.
• You are not enrolled in our voluntary self-exclusion program.

We may request additional documents for age verification in cases of doubt, and we reserve the right to immediately suspend an account if proof is not provided.

The responsibility for maintaining the security of your o9bet account rests entirely with you. We bear no liability for any unauthorized access.

4.1 Password Protection

• Use a strong and unique password.
• Never share your login credentials with any third party.
• You are advised to change your password regularly.
• Avoid logging into your account on public or shared devices.

4.2 Unauthorized Access

If you suspect unauthorized access to your account, notify our support team immediately. If we are not notified in time, any transactions that occurred during that period will be considered valid.

o9bet provides financial transaction facilities through the most popular mobile banking methods in Bangladesh.

5.1 Accepted Payment Methods

We currently accept deposits and withdrawals via bKash, Nagad, and Rocket.

5.2 Deposit Rules

• Minimum deposit amount: ৳300 (per method).
• Deposited funds must be sent only from an account owned by the registered user.
• Deposits from third-party accounts will not be accepted and may result in account suspension.
• There is no maximum deposit limit, however large transactions may require additional verification.

5.3 Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: 10–45 minutes.
• Withdrawals can only be made to the same method used for the deposit.
• Withdrawals may be held if bonus wagering requirements have not been met.
• Large withdrawals may be held until account verification is complete.

o9bet regularly provides various bonuses and promotional offers. These offers are made subject to specific conditions and compliance with all terms is mandatory.

6.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. After receiving this bonus, a 15x wagering requirement on the combined deposit and bonus amount must be completed before any withdrawal.

6.2 General Bonus Terms

• Each bonus offer has its own validity period. Any unused bonus will be cancelled after expiry.
• Claiming bonuses from multiple accounts is prohibited.
• After receiving a bonus, wagering requirements must be completed before withdrawing real funds.
• In cases of suspicious betting patterns or bonus abuse, we reserve the right to cancel the bonus and review the account.
• Bonuses cannot be converted to cash or transferred to another user.

6.3 VIP Program

Regularly active members may become part of our VIP program. It has three tiers: Bronze — up to 0.3% weekly cashback, Silver — up to 0.5%, and Gold — up to 0.8% weekly cashback. Advancement to higher tiers depends on gaming activity and loyalty.

o9bet is committed to ensuring a fair and transparent gaming environment for all players. Our games and betting systems operate according to principles of fairness and transparency.

• The games offered on our platform are developed and tested by recognized software providers such as PG Soft, Pragmatic Play, JILI, Spribe, and Evolution Gaming.
• Game outcomes are impartial and not predetermined.
• If you have any objection to a game outcome, please inform the support team within 24 hours.
• In the event of a technical error, bets may be voided and the bet amount will be refunded.

We strictly prohibit collusion among players, the use of software tools, or any attempt to defraud the system in any way.

The following activities are strictly prohibited on the o9bet platform and may result in account closure and forfeiture of winnings:

• Opening or operating multiple accounts.
• Opening an account or conducting transactions using another person's identity.
• Placing strategic bets with the intent to abuse bonuses or colluding with associates to gain an advantage.
• Using automated bots or software to play games.
• Attempting to breach the platform's security systems.
• Using the platform for the purpose of money laundering.
• Placing bets on behalf of minors or operating an account for their benefit.
• Threatening, harassing, or insulting other users.

o9bet reserves the right to suspend or close an account under any circumstance. Account action may be taken for the following reasons:

• Violation of any clause of these Terms.
• Failure or refusal to complete identity verification.
• Suspicious or unusual gaming behavior.
• Orders from a court, regulatory body, or law enforcement authority.
• A voluntary self-exclusion request.

9.1 Account Closure by User

You may request to close your account at any time by contacting us. Any pending withdrawals will be processed before closure, however bonuses will be cancelled if wagering requirements have not been met.

o9bet believes that gaming is a form of entertainment — not a solution to financial problems. We encourage all our members to play responsibly.

• Bet within your means — only spend money that you can afford to lose.
• Do not bet impulsively and do not keep increasing your bets to recover losses.
• Set limits on your playing time and spending.
• If you feel your gaming habits are getting out of control, please contact us.

Our platform offers voluntary self-exclusion, deposit limit setting, and break options. Visit our Responsible Gaming page for more details.

Protecting your personal information is extremely important to us. We take the utmost care in collecting, storing and using your data.

• Your personal information will be used solely for the purpose of providing services.
• Information will not be transferred to third parties except under legal obligation.
• Our system is secured by SSL encryption.
• You have the right to request access to, correction of, or deletion of your information.

For more details, please read our Privacy Policy page.

o9bet will not bear any liability in the following situations:

• If a game session is interrupted due to loss of internet connection or a technical fault.
• If account information falls into the hands of a third party due to the user's own negligence.
• If the service is disrupted due to government restrictions or unforeseen circumstances.
• If a game is affected by a technical issue on the part of a third-party game provider.

o9bet will never accept liability for compensation exceeding your total deposited amount. We are not responsible for indirect or incidental losses.

o9bet reserves the right to change, add to, or cancel these terms at any time. In the case of significant changes, we will endeavour to give you appropriate notice.

If you do not agree to a change in the terms, you may request closure of your account. In that case, any outstanding balance due to you will be returned accordingly.

If you have any questions, feedback or complaints regarding these terms, please get in touch with us:

• Email: [email protected]
• Live Chat: Support in Bengali is available 24/7

Our support team is active around the clock in accordance with Bangladesh Standard Time (BST, UTC+6) and provides assistance in Bengali.